Privacy Policy

This Privacy Policy explains how JulineServices collects, uses, and protects your personal data. By using the platform, you agree to the practices described here.

1. What We Collect

We collect information you provide directly, including:

• Account details: name, email address, and authentication credentials.
• Booking details: contact name, phone number, and service location submitted as part of a booking request.
• Payment information: transaction references and amounts. Card details are processed directly by Paystack and are never stored on our servers.
• Messages: chat and request messages exchanged between customers and providers on the platform.
• Usage data: pages visited, actions taken, and device or browser information used to operate and improve the platform.

1. How We Use Your Data

We use your data to:

• Create and manage your account.
• Facilitate bookings, quotes, and payments between customers and providers.
• Send notifications about your requests, quotes, payments, and disputes.
• Investigate and resolve disputes.
• Meet legal and regulatory obligations.
• Monitor and improve platform performance and security.

1. Payment Processing

Payments are processed by Paystack, a third-party payment provider. When you make a payment, your card details are submitted directly to Paystack and are governed by Paystack's own privacy policy. We receive only a transaction reference and confirmation of payment status.

1. Data Sharing

We do not sell your personal information. Your data is shared only in the following circumstances:

• With the provider or customer on the other side of a booking, to the extent necessary to fulfil the service (e.g., contact name, phone, and service location shared with an accepted provider).
• With JulineServices administrators when reviewing disputes or investigating platform issues.
• With Paystack to process payments and payouts.
• When required by law, court order, or to protect the safety of users or the platform.

1. Data Retention

We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data by contacting support.

1. Your Rights

You have the right to access the personal data we hold about you and to request corrections or deletion. To exercise these rights, contact us at support@julineservices.com.

1. Security

We use industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

1. Changes to This Policy

We may update this policy from time to time. We will notify users of significant changes. Continued use of the platform after an update constitutes acceptance of the revised policy.